Return & Refund Policy

We want you to receive exactly what you ordered and in the condition it was sent.

Change-of-mind returns

We do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or other customer-preference reasons, except where applicable law gives you a mandatory right to do so.

Please review product details, measurements, variants and other information carefully before ordering.

Wrong or materially damaged items

If:

• we send you an item different from the one you ordered; or

• your item arrives materially damaged,

please contact us at belocalcollection@gmail.com within 7 calendar days of delivery.

Please include:

• your order number;

• a brief explanation of the issue; and

• photographs where relevant.

Do not return an item before contacting us.

Once the issue is confirmed, we will arrange an appropriate remedy, such as replacement or refund. Reasonable return or replacement shipping costs resulting from our error or confirmed delivery damage will be covered by BeLocal Collection.

Return address

Approved returns should be sent to:

BeLocal Collection
20-8 Onarimachi
Kamakura, Kanagawa 248-0012
Japan

Items sent without prior approval may not be accepted.

Mandatory consumer rights

Nothing in this policy limits rights that cannot lawfully be excluded under the consumer-protection laws applicable to your purchase.

Where a jurisdiction provides a mandatory cancellation, withdrawal, conformity, repair, replacement or refund right, that statutory right takes precedence over our commercial return policy.

European Economic Area

Consumers in the European Economic Area may have statutory withdrawal rights for distance purchases, including a general 14-day withdrawal period, subject to applicable conditions and legal exceptions.

BeLocal Collection's commercial “no change-of-mind returns” policy does not override those statutory rights.

Contact

ADAPT Inc. / BeLocal Collection
belocalcollection@gmail.com